Shipping policy
📄 Shipping Policy
At Silicium, we work to ensure that you receive your order quickly, safely, and transparently.
Below, we provide all the information related to our shipping.
Shipping zones
We ship to the following destinations:
-
Spain (Mainland and Balearic Islands)
- Free shipping on orders over 45€
- Shipping cost: €7 on orders under €45
-
Canary Islands
We currently do not ship directly to the Canary Islands due to customs costs.
You can contact our authorized distributor:Medisport Canary Islands
23 Duggi St., ground floor
38004 Santa Cruz de Tenerife
Tel: 922 15 13 17 -
Ceuta and Melilla
- Shipping costs are calculated during checkout
- Customs duties will be the responsibility of the customer
-
Europe (France, Belgium, Italy, Germany, etc.)
- Free shipping from 45€
- Shipping cost: €10 on orders under
-
Other European destinations (Switzerland, United Kingdom, Overseas Departments and Territories, etc.)
- The cost is calculated automatically based on weight and destination
- The customer must bear any potential customs duties
-
Outside the European Union
- We do not ship to Latin America or Central America
- For other available countries:
- The cost is calculated automatically
- The customer is responsible for duties and local taxes
Delivery times
Estimated delivery times are:
- Spain and Europe: 2 to 4 business days from dispatch
- Bulky orders (+5 kg): 3 to 5 business days
- International shipping: 3 to 7 business days
⚠️ These timeframes may be affected by public holidays, customs procedures, or external causes (weather conditions, logistics incidents, etc.).
Order tracking
Once your order has been placed:
- You will receive a shipping confirmation email
- The carrier will send you updates by email or SMS
- You will be able to track and manage the delivery
Delivery issues
We recommend checking your order upon receipt.
If you detect any issues:
- Product damaged during transport
- Incomplete or not received order
You must notify us within a maximum period of 48 hours from delivery via:
For more efficient management, it is advisable:
- Keep the original packaging
- Provide photographs of the condition of the package
Additional information
- We are not responsible for delays resulting from external causes or customs processes
- Customs duties and local taxes are not included in the order price
- The invoice includes only the purchased products and the corresponding VAT